Travel Information: COVID-19 Update

Your Travel Safety 

The safety and security of our guests and team members remain our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene.

In response to the Coronavirus disease (COVID-19) outbreak, we have taken additional measures to follow the guidelines of the global and local public health authorities (including the World Health Organization and Provincial Health Services Authority) to make our cleaning and hygiene protocols even more rigorous:

  • Ongoing briefings and enhanced operating protocols.
  • Increased frequency of cleaning our public areas and key touchpoints (including lobbies, elevators, door handles, public bathrooms, etc.) and continue the use of a hospital-grade disinfectant.
  • Continue to adjust food and beverage service by following current food safety recommendations.
  • Increased deployment of antibacterial hand sanitizers placed throughout the hotel.
  • Activated our response teams to provide around-the-clock assistance and equipped to act quickly should a case of the Coronavirus present itself at one of our hotels.

Travel Restrictions Alert

If you are arriving from outside the BC Lower Mainland prior to May 25th, please confirm your eligibility to travel by visiting Note, guests will be asked to confirm if they meet the criteria at check-in.

Foreign National Visitor Restrictions

All guests arriving from outside of Canada will be required to provide the hotel their Quarantine Exemptions if their stay occurs within the Government of Canada’s travel restrictions. Please visit the CBSA website for travel restriction details.

Furthermore, guests with signs and symptoms of COVID-19 will not be allowed to check into the hotel.

Your Travel Flexibility 

During this time of uncertainty, Pinnacle Hotels is offering a flexible booking option. You can rest assured that we have converted all of our offers to include flexible cancellation policies, allowing you to change or cancel up to 24 hours prior to arrival. Please note, changes to reservations may be subject to availability and any rate changes.

*For Pinnacle Hotel Whistler Village, the winter season 48 hour cancellation policy will resume as of December 24, 2020.

Important Information

  • Face coverings (masks) are required in all public areas. 
  • Pool access for Pinnacle Hotel Harbourfront* and Pinnacle Whistler is available by appointment only at check-in and limited to specific time slots. Please book available time slots with Front Desk. *Each room is limited to one pool booking per day.
  • Pool & Health Club access for Pinnacle Hotel at the Pier has limited capacity in order to facilitate social distancing. Pool and gym use are limited to a 90-minute time slot on a first come first serve basis.
  • Some services and operations have been modified and will be temporarily unavailable during your stay. For a list of available services please contact your preferred Pinnacle hotel directly.

We apologize for any inconvenience and thank you for your understanding. We will continue to follow guidance provided by the Public Health Agency of Canada to ensure the health and safety of our staff and the public remains our highest priority.

© 2020 Pinnacle Hotels & Restaurants. All rights reserved.