Travel Information: COVID-19 Update

Your Travel Safety 

The safety and security of our guests and team members remain our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene.

In response to the Coronavirus disease (COVID-19) outbreak, we have taken additional measures to follow the guidelines of the global and local public health authorities (including the World Health Organization and Provincial Health Services Authority) to make our cleaning and hygiene protocols even more rigorous:

  • Ongoing briefings and enhanced operating protocols.
  • Increased frequency of cleaning our public areas and key touchpoints (including lobbies, elevators, door handles, public bathrooms, etc.) and continue the use of a hospital-grade disinfectant.
  • Continue to adjust food and beverage service by following current food safety recommendations.
  • Increased deployment of antibacterial hand sanitizers placed throughout the hotel.
  • Activated our response teams to provide around-the-clock assistance and equipped to act quickly should a case of the Coronavirus present itself at one of our hotels.

Foreign National Visitor Restrictions

All guests arriving from outside of Canada will be required to provide the hotel their Quarantine Exemptions if their stay occurs within the Government of Canada’s travel restrictions. Please visit the CBSA website for travel restriction details.

Furthermore, guests with signs and symptoms of COVID-19 will not be allowed to check into the hotel.

Your Travel Flexibility 

During this time of uncertainty, Pinnacle Hotels is offering a flexible booking option. For guests with existing reservations for all future arrival dates, including prepaid, non-refundable rates, we will allow full changes or cancellations without penalty up to 24 hours prior to arrival, as long as the change or cancellation is made by September 30, 2020.

For new reservations for any future arrival dates, you can rest assured we have converted all our offers to flexible cancellation policies allowing you to change or cancel up to 24 hours prior to arrival. Please note, changes to reservations may be subject to availability and any rate changes.

*For Pinnacle Hotel Whistler Village, seasonal cancellation policies will resume as of November 24, 2020

Important Information

  • Face coverings (masks) are required in all public areas. 
  • Pool access is available by appointment only and limited to 90 minute time slots. Please book available time slots with Front Desk.
  • Some services and operations have been modified and will be temporarily unavailable during your stay. For a list of available services please contact your preferred Pinnacle hotel directly.

We apologize for the inconvenience and thank you for your understanding. We will continue to follow guidance provided by the Public Health Agency of Canada to ensure the health and safety of our staff and the public remains our highest priority.

© 2020 Pinnacle Hotels & Restaurants. All rights reserved.