Travel Information: COVID-19 Update
Your Travel Safety
The safety and security of our guests and team members remain our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene.
In response to the Coronavirus disease (COVID-19) outbreak, we have taken additional measures to follow the guidelines of the global and local public health authorities (including the World Health Organization and Provincial Health Services Authority) to make our cleaning and hygiene protocols even more rigorous:
Foreign National Visitor Restrictions
All guests arriving from outside of Canada will be required to provide the hotel their Quarantine Exemptions if their stay occurs within the Government of Canada’s travel restrictions. Please visit the CBSA website for travel restriction details.
Furthermore, guests with signs and symptoms of COVID-19 will not be allowed to check into the hotel.
Your Travel Flexibility
During this time of uncertainty, Pinnacle Hotels is offering a flexible booking option. You can rest assured that we have converted all of our offers to include flexible cancellation policies, allowing you to change or cancel up to 24 hours prior to arrival. Please note, changes to reservations may be subject to availability and any rate changes.
*For Pinnacle Hotel Whistler Village, the winter season 48 hour cancellation policy will resume as of December 24, 2020.
Important Information
We apologize for the inconvenience and thank you for your understanding. We will continue to follow guidance provided by the Public Health Agency of Canada to ensure the health and safety of our staff and the public remains our highest priority.
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www.pinnaclehotels.ca